FAQs

Purification Program FAQs

Sales and Ordering FAQs

Farming FAQs

Manufacturing FAQs


Why are honey, arabic gum, cellulose, and calcium stearate added to products?

Honey and arabic gum are used in our tablet manufacturing process. Cellulose is often used to give body to the powders. Calcium stearate, derived from vegetable sources, is used as a lubricant to help products release from the tooling of the tablet and capsuling machines. No artificial flavoring is ever used.

Why would a product look different from bottle to bottle?

Because of the variability in sources of natural and organic ingredients, color, texture, and odor may vary from batch to batch. However, the basic formula remains constant, and quality is ensured by repeat testing.

Is your calcium stearate derived from hydrogenated oils? Is it safe for consumption?

The calcium stearate we use is derived from palm oil, which is a saturated fat, like cocoa butter, dairy fats, etc. It is approved by the FDA to be used as a lubricant and is approved for use in food products.

Is the gelatin used to make your capsule and perle products derived from animal material?

Yes. The gelatin is derived from bovine and/or porcine sources. Cellulose is used to make vegetarian capsules.

Are the gelatin capsules considered pareve/parve?

Yes. All of our gelatin capsules are certified kosher or pareve/parve. Pareve/parve is a classification under Jewish dietary law meaning the product has been processed so extensively that it can be considered to have been prepared without meat, milk, or other derivatives.

If the patient is concerned about gelatin consumption, is there any way for that patient to still receive the benefits of these products?

Yes. Some patients open the capsules and mix the contents into a food or beverage source, such as applesauce, yogurt, or a nutritional shake.

Which Standard Process supplements should not be chewed and why?

Zypan, Betaine Hydrochloride, and Cal-Amo should never be chewed because the acids may cause potential damage to tooth enamel. Chlorophyll Complex Perles will temporarily stain the teeth and turn the tongue green. 

Why is it recommended that some Standard Process supplements be chewed?

Some Standard Process supplements are designed as chewables for those who cannot swallow capsules or tablets. After chewing, taste-bud receptors tell the brain what is entering the digestive system. Tasting is considered the first stage of digestion, when salivary secretion enzymes are activated.

What allergens might be found in Standard Process products?

"e;Our products are processed in a facility that manufactures other products containing soy, milk, eggs, wheat, peanuts, tree nuts, fish, and shellfish."e; The preceding statement is printed on every product label to alert extremely sensitive patients. Please read our labels carefully for any possible ingredient allergens before recommending supplements to patients who are sensitive to certain foods. While we take precautions to avoid cross-contamination by thoroughly cleaning and sanitizing equipment and cleaning production suites, it is possible that some allergen residue may be present.

Does the nutritional yeast in Standard Process products cause yeast infections?

Nutritional yeast, S. cerevisiae, is not pathogenic and does not cause candida or other yeast infections.

What does the "Best Used By" date mean?

The "Best Used By" information, located on all product boxes and on the neck of all product bottles, represents the date by which the product is best used by and the product code.

The "Best Used By" date should not be viewed as an expiration date but as a guideline for when products are considered 100 percent potent. Products tend to lose potency over time but may still be considered effective after this date. Standard Process only guarantees product potency up until the "Best Used By" date. Products are continuously tested to determine their shelf life. This testing has shown that certain products tend to have shorter shelf lives, which is reflected by the "Best Used By" date.

In this example, the month and year the product is best used by is July 2014. Product code numbers are used to determine when products are produced. In the example, the product code is L217.

Best Used By Date Code Illustration
  • L: The lot number
  • 2: This is the last number of the year it was produced
    (2 = Year 2012)
  • 1: The batch number
  • 7: The month it was produced (7 = July)

How do you read your product labels?

Below is an example of the different parts of our label and what they refer to.

Are any of your products made with peanut ingredients?

Only Peanut Butter Standard Bars continue to be made with peanut butter. Recognizing the severity of peanut allergies, Standard Process has removed peanut bran from its products and replaced it with rice bran.

Why do you have sucrose on your product labels?

The sucrose found in our products comes from natural sources such as beets and sugar cane. Sucrose, along with starch and arabic gum, is used to coat vitamin A and vitamin D (cholecalciferol), making them into a powdered form that helps prevent oxidation of these vitamins. The amount of sucrose in the actual product is very minimal.

Which products contain shellfish?

Nutrimere and Iodomere contain conch. Glucosamine Synergy contains glucosamine sulfate that is derived from crab shells. While not a shellfish, calamari (the source of oil in Calamari Omega-3 Liquid) is in the same family and may trigger a reaction in those who are allergic to shellfish. Please consult the product labels for the complete ingredient listing on each product.

Which of your products contain soy? Should I worry about an allergic reaction?

Some products contain soybean ingredients, such as soy powder, soy nuggets, and soy protein. Soybean lecithin, a source of choline and B vitamins, is found in other Standard Process products. It acts as an emulsifier, keeping water and fats from separating in foods. Individual sensitivities to soy protein should be discussed with your patients.

How much lactose is found in Zymex Capsules or Zymex Wafers?

Zymex Capsules contain approximately 192 mg of lactose per capsule. Zymex Wafers contain around 220 mg of lactose per wafer. This is roughly the same amount of lactose found in a teaspoon of reduced-fat milk.

Why is it better to take supplements throughout the day instead of all at once?

The body processes most compounds based on concentration; so the more there is, the faster your body works to process it. The key is getting the right concentration at the right time. Taking smaller amounts throughout the day allows the body to maintain a lower but more consistent amount for a longer period of time. It is more efficient for your body and more effective in sustaining the molecular mechanisms supported by the compounds in our supplements.

Do you test for contaminants in your marine oils?

Consistent with our commitment to produce and sell only the highest-quality dietary supplements, each batch of marine oil is tested for potential oxidation, mercury, polychlorinated biphenyls (PCBs), and dioxin. The product is also tested for bacteria and to verify our label claims. These tests are carried out by Standard Process and third-party labs. We use this process for testing Tuna Omega-3 Oil, Tuna Omega-3 Chewable, and Calamari Omega-3 Liquid. Below are the respective limits for each batch:

Analyte Units Limits
Peroxide Value meq 02/kg <5
p-Anisidine Value AnV <20
Mercury ppb <10
PCBs ppt (TEF) <10
TCDD (Dioxin) ppt <1

During manufacturing, our marine oils are processed to retain their natural triglyceride structure.

We also take great care in sourcing our marine-oil products. Tuna comes from the abundant skipjack and/or yellowfin tuna populations. Our calamari oil is certified as sustainable by a nonprofit, nongovernmental organization called Friend of the Sea®.

Should Standard Process tablets dissolve in water or vinegar?

All products do meet the standard disintegration levels set forth by the United States Pharmacopeia (USP). Water and vinegar are not good models for how the stomach digests foods.

Does Standard Process have a list of gluten-free products?

Yes. Our complete list can be found in the Product Selection Guide. Products marked with the symbol are on our gluten-free list. Patients and health care professionals should remember there is no established “gluten-free” standard in the United States. We based our list on the definition of gluten free as defined by the United Nations World Health Organization and the European Union. As such, our gluten-free list contains products measured to contain less than 10 parts per million of gluten per serving size or less than 20 parts per million per the suggested use listed on each product label.

What do I need to consider when recommending a combination of products?

Standard Process products are thought to work synergistically and support multiple aspects of health. In some cases, combined products can result in very high levels of certain vitamins or minerals. Where warranted, guidance is provided for individual products on the label and in this catalog via warnings and cautions. Additional information about vitamin and mineral levels is provided through the “daily values” reported on the label. These values, set by the Food and Drug Administration, indicate how much of the recommended daily consumption of the nutrient is found in a serving. Several excellent resources detailing vitamin/mineral action and current knowledge regarding recommended levels are available online.

Standard Process Purification Program FAQs

Will the purification program help me lose weight?

By following the Standard Process Purification Program, you will be working toward sustained, long-term weight management. The ideal weight-management system is not a quick fix but a long-term commitment. You will need to make lifestyle changes that will continue long after the purification process has been completed.

Is exercise necessary? How much and what type is recommended?

Exercise facilitates the removal of toxins and helps maintain a healthy weight. It is recommended that you walk 30-45 minutes at least four days per week. Strenuous exercise should be put on hold during the 21-day program. Consult your health care professional if you are currently on a more strenuous exercise program that you would like to maintain throughout the purification program or about resuming strenuous exercise post-purification.

How do I stick to the program when eating away from home?

Here are some tips to help you stay on track:

  • Plan your strategy before you leave home.
  • When choosing a restaurant, select one that serves foods on the recommended list. This will curb temptation.
  • When traveling, bring along a cooler packed with water bottles, fresh fruit, and sliced raw vegetables.
  • When attending a social gathering, bring a dish to pass that fits your stage of the program, like a fruit/veggie tray or chicken kabobs.
  • For added convenience, SP Complete and Whey Pro Complete are available in single-serving packets.

Email marketing@standardprocess.com to share your own tips.

Can I take my regular supplements/medication on the program?

Your health care professional can help you decide what is right for you based on your health history, supplements/medications you are taking, and health goals. He or she might also recommend additional supplements to support your body while on the program.

Why can't I substitute different vegetables than what are outlined?

These vegetables were selected for their high nutritive value and their capacity to support detoxification.

What physical changes will I experience during purification?

Two of the main effects will be an increase in urination and bowel movements. This is a natural effect of purifying and should not interfere with your daily activities. In rare cases, you may experience a throbbing sensation in the head, generalized aches, itchy skin, rashes, or fatigue. These are normal occurrences and will subside in a day or two.

What can I do if I am tired or lack energy while on the program?

You may be fatigued because your body may require a higher amount of protein during purification and post-purification. Ask your health care professional about adding Whey Pro Complete to your program.

What can I do for temporary constipation?

Remember to drink plenty of water, at least 64 ounces per day. Eat plenty of vegetables and fruits with a high fiber content. Eating one beet daily encourages regular bowel movements.

Why is there lactose in SP Complete?

Whey is a protein source found in SP Complete, and lactose is a nutrient found in the whey. There is approximately ½ gram of lactose per shake. Try SP Complete Dairy Free if lactose is a concern.

Is the Standard Process Purification Program vegetarian?

It is vegetarian (lacto-ovo) but not vegan.

What if I am allergic to certain foods on the list?

If you suspect you are having a reaction to a specific food, refrain from eating it and consult your health care professional about how to incorporate alternative food sources.

What if there are continued health issues?

You and your health care professional should work together during post-purification. Your health care professional may recommend supplements that are specific to your health concern.

Sales and Ordering FAQs

What methods may I use to order?

You may order using the following methods:

  • Order online (where applicable, an account must first be established by phone)
  • Call Customer Service at 800-558-8740
  • Fax toll free to 800-438-3799
  • Mail to:
    Standard Process Inc.,
    Attn: Customer Service Dept
    P.O. Box 904
    Palmyra, WI 53156

What fees are associated with ordering?

The following are guidelines regarding fees associated with ordering:

  • Orders under $400 suggested list price will incur a $7 minimum order fee.
  • UPS Ground delivery is free.
  • UPS 2nd Air® and UPS Next Day® are available for additional fee.
  • All C.O.D. orders will incur an $11.50 C.O.D. fee.
  • All drop-ship orders will incur a $6 drop-ship service fee.

How are products shipped?

  • Orders placed before 3:00 p.m. CST will ship the same day
  • Packages are shipped via United Parcel Service (UPS) Ground. Delivery is estimated within 1-5 business days.
  • UPS 2nd Air® and UPS Next Day® are available for an additional fee.
  • Drop-ship packages are shipped via UPS Ground. Please contact our Customer Service Department for further details.
  • If there is no one to receive/sign for the package(s) on the first delivery, UPS will make two additional attempts to deliver, after which the package(s) will be returned to Standard Process. If returned, the package(s) will be subject to a 20% charge plus any additional shipping fees.
  • Please note: Delivery times are not guaranteed. Due to unforeseen circumstances, such as weather, insufficient delivery information, strikes, refusal of delivery, etc., a shipment may be delayed.

What is your return policy?

A Return Merchandise Authorization (RMA) is required for all returns and it must be visible on the outside of the shipping box or on the mailing label. To receive a RMA, call Customer Service at 800-558-8740 within 30 days of the order date and state:

  • Product name
  • Invoice number
  • Reason for return
  • "Best Used By" date

Returned, unopened product must be in the original container (carton and bottle). There is a 20% processing fee on all returned products. Any products returned without a visible ARN will be refused by Standard Process Inc.

What do I do if I receive broken or damaged bottles?

Packages received in a damaged condition should be promptly reported to Standard Process.

  • Call Customer Service at 800-558-8740 as soon as you realize your order has broken or damaged bottles.
  • Save all shipping boxes for 10 business days.

Farming FAQs

How many acres of farmland does Standard Process have?

We own approximately 1,000 acres of farmland. Currently, 411 acres are organically certified and used to grow ingredients for our supplements.

Can I visit the farm?

Health care professionals are welcome to schedule a tour. Please call 800-848-5061 for more information.

Are there animals on the farm?

No.

What sort of machinery is used at the farm?

We use a wide variety of machinery at the farm. We have equipment that was developed before herbicides became widely used, such as cultivators and flame weeders. We also have some very modern machinery that many farmers employ such as soil finishers. Additionally, we have some equipment that was developed for modern era organics such as a Reigi weeder.

What does Standard Process grow?

We regularly grow the following crops: alfalfa, barley grass, beets, Brussels sprouts, buckwheat, carrots, kale, kidney beans, oats, pea vine, and Spanish black radish, as well as a variety of cover crops.

What is Standard Process’ seed source? Are seeds genetically modified organisms (GMO)?

All of the seeds we use on our farm are untreated and are not genetically modified. We use certified organic seeds when available.

Are fertilizers used at the Standard Process Farm?

We try our best to be self-sustaining at Standard Process. We rotate crops extensively to ensure we have a variety of residues in our soil. We are loyal believers in the concept of green manure and we often have 1/3 of the Standard Process acres in some form of green manure rotation at all times. When soil tests show a need for a nutrient, we only apply fertilizers that are organic and included in the OMRI (Organic Materials Review Institute) list of approved materials.

Manufacturing FAQs

Where do the bovine organs used in Standard Process supplements come from?

We purchase animal tissues and glands that are inspected by the U.S. Food and Drug Administration, the U.S. Department of Agriculture, and state departments of agriculture.

Animal Tissues and Product Safety Information Sheet

For additional information, click on the following government websites:

What type of binders do you use?

Honey, arabic gum, cellulose gum, and cellulose are used as binders. Calcium stearate, derived from vegetable sources, is used as a lubricant to help the products flow into the tablet machines.

Are calcium lactate and calcium stearate derived from dairy sources?

No, they are derived from vegetable sources.

What yeasts are used in your products?

The three types of yeast used in some of our products are:

  • Nutritional yeast
  • High chromium yeast
  • High selenium yeast

What are the capsules made of?

Most are made of gelatin, derived from animal sourced collagen. The others are made from vegetarian cellulose. The capsule itself is manufactured to result in a strictly kosher gelatin product.

Can the tablets be chewed?

Yes; however, some products include ingredients that may be harmful to teeth so it would be best to check with your health care professional.

Can the capsule products be taken in the powder form?

Yes; it is not necessary to leave the product in the capsule if you prefer to take the product in the powder form.

What do the product codes mean?

Best Used By Graphic

Product code numbers are used to determine when products are produced. In the example on the right the product code is L217 or July 2012.

What is the shelf life of your products?

The shelf life on most of our products is between 1½ and 2 years. However, this guideline should not be viewed as an "expiration date" since most products tend to only lose potency after this time and should still be considered effective.

Do products have a longer shelf life if they are unopened?

No, the shelf life is the same.

Who regulates the supplement industry?

Unlike what the pharmaceutical industry and some news media would have you believe, the supplement industry is indeed regulated and inspected by various governmental agencies. Standard Process Inc. is regulated and inspected by:

  • The Food and Drug Administration (FDA)
  • The United States Department of Agriculture (USDA)
  • Wisconsin Department of Agriculture (WI-DA)
  • Occupational Safety and Health Administration (OSHA)
  • Midwest Organic Services Association (MOSA)
  • Wisconsin Department of Natural Resources (DNR)

Does Standard Process have third-party GMP certification?

We are not certified by any of the groups, such as Natural Products Association (NPA), NSF International and U.S. Pharmacopeia (USP), that currently offer this service. We do not feel it is necessary to have this type of certification because we are licensed and regulated by the FDA and WI-DA, and inspected at least annually by both.

Standard Process is proud of the quality of its products and its manufacturing processes. We welcome you to come for a tour and see for yourself.

Why is there a caution statement now being placed on some product labels?

As a precaution, Standard Process will be adding the following warning statement to all product labels: This product is processed in a facility that manufactures other products containing soy, dairy, egg, wheat, peanut, tree nuts, fish, and shellfish. Standard Process has also added a similar warning on MediHerb products that are packaged in our facility. This warning is meant for people who may have severe allergies to these foods.

Standard Process follows good manufacturing practices to avoid cross-contamination--practices such as taking apart and cleaning all equipment between production runs. It's just one way we can make our products safer for consumers.

How is the manufacturing equipment cleaned between different product runs?

Between each separate product run, any equipment that comes in contact with ingredients or finished product is disassembled and washed.

  • Cleaning agents are rotated monthly to avoid bacterial resistance.
  • Swab samples are taken from several areas of each piece of equipment.

    These samples are exposed to a luminometer, which fluoresces in proportion to the amount of adenosine triphosphate (ATP) in the sample.

    ATP is found in and around all biological matter and would indicate a possible bacterial presence.

  • If the luminometer measures ATP results beyond an acceptable level, the cleaning process is repeated and additional ATP tests are conducted.

    This is done as many times as needed to obtain acceptable samples.

  • After the cleaned equipment passes the ATP testing protocol, the equipment is sanitized.

    Only then is the equipment reassembled for use with a new batch of product.

    If a clean piece of equipment is unused for more than 24 hours, it is resanitized prior to use.

  • In addition to the equipment itself, the surrounding production suite, including the floors, walls, and vent covers, is cleaned.