Shipping and Return Policy FAQs
Catalyn is a multiple vitamin, mineral, and trace mineral concentrate formulated by Dr. Royal Lee in 1929. Dr Lee summoned the whole of his considerable nutritional experience and know-how to provide a nutritional catalyst, a supplement using whole food ingredients which he named Catalyn.
How are products shipped?
- Orders placed before
3:00 p.m. CST will ship the same day
- Packages are shipped via United Parcel Service (UPS) Ground. Delivery is estimated within 1-5 business days.
- UPS 2nd Air® and UPS Next Day® are available for an additional fee. Drop-ship packages are shipped via UPS Ground. Please contact our Customer Service Department for further details
What is your return policy?
An Authorized Return Number (ARN) is required for all returns and it must be visible on the outside of the shipping box or on the mailing label. To receive an ARN, call Customer Service at 800-558-8740 within 30 days of the order date and state:
- Product name
- Invoice number
- Reason for return
- "Best Used By" date
Returned, unopened product must be in the original container (carton and bottle). There is a 20% processing fee on all returned products. Any products returned without a visible ARN will be refused by Standard Process Inc.
What do I do if I receive broken or damaged bottles
Packages received in a damaged condition should be promptly reported to Standard Process.
- Call Customer Service at 800-558-8740 as soon as you realize your order has broken or damaged bottles.
- Save all shipping boxes for 10 business days.
For all other questions, call Customer Service at 800-558-8740.